MemberShoppers Mystery Shopping Program
Dear Member,
We need your feedback about the service at Aurora Federal Credit Union and are willing to pay you to get it!
You have been selected by your credit union to participate in the MemberShoppers mystery shopping program. As a member-owner of the credit union you have a special interest in making sure the employees give you and other members the best possible service available. That’s why we are asking you to evaluate our service as part of your routine visits to the credit union.
Mystery shopping is not difficult. In fact, anytime you visit or call the credit union, you are already consciously or subconsciously evaluating the service you are receiving. Now, we want you to tell us about your experience. As a mystery shopper, we’ll ask you to observe or listen for certain things. Next, log on to a website and fill out an easy-to-complete form and you are done. When your shop is complete, the credit union will credit $10 to $25 to your account, depending on the type of shop you have completed. It’s that easy!
Aurora Federal Credit Union has contracted with MemberShoppers, a respected provider of mystery shopping services to credit unions across the country to coordinate this program. We do this to ensure that each of your evaluations is confidential. Employees will not know which member has evaluated their service.
Sound interesting? If so, follow these steps to register:
1. Click the link to register. Be sure to follow all of the steps listed below. Register Here or copy and paste this link into your browser: https://www.memberxp.com/ms/?page=onlineapp
2. Create a username and password and enter your contact information. (This information will ensure that you receive payment for the shops you complete, but at no time will you be asked to give your account information.)
3. In the box that asks “From which Credit Union did you receive the shopper invitation,” enter Aurora FCU.
4. In the box that asks for your validation code, enter the word Aurora.
5. Read and understand the Terms of Use and Privacy Policy and then check the box. Click on the “Click to Continue” button.
6. Read and understand the Independent Contractor Agreement and then check the boxes. Click on the “Click to Continue” button.
7. On the screen that follows, choose a branch from the drop-down list that you use the most often.
Click on the “Click to Submit” button.
Space is limited in the program, so if you are interested, apply today!
Once your registration has been submitted and you have been selected to participate, you will receive further guidance about your role as a shopper and details about the program from MemberShoppers.
Still not sure? Call Aurora Federal Credit Union and ask for Daisy Espin, our Operations Manager, at 303-755-2572 to find out more. We hope you’ll help us serve you even better!
Many thanks!
Aurora Federal Credit Union
Please Note: Former and current employees or volunteers at the credit union and their family members are not eligible to participate in the mystery shopping program.